Returning Back to Work: What’s Next?


Now that we are coming out of the quarantine and shelter-in-place restrictions imposed by the COVID-19 pandemic, an entirely new way of life has been created for many of us with a variety of new requirements, procedures and advice being issued by government and private-sector leaders. Consistent among them all are the requirements for ensuring a minimum 6-foot distance between personnel, wearing masks and washing hands as organizations begin to re-open. More expansively, return to work programs need to encompass much more than these basic procedures; they need to be comprehensive, scalable, integrated and effective. 

For most organizations with a limited physical security team, this can be incredibly difficult to implement, as building infrastructure is expensive, support must be consistent across the enterprise and this same support must be able to scale up or down as the needs of the organization change. 

Enter: the outsourced Global Security Operations Center (GSOC) to augment limited staff and provide a solution for remaining redundant. Remote GSOC functionality provides a managed service to provide remote monitoring services, reducing the number of necessary personnel on site. In turn, this reduces the risk of infection and makes your security teams more efficient. When used with the following policies and procedures, the remote GSOC can help make organizations more proactive in their approach to protect employees: 

Contact Tracing: Leveraging trained contact tracers and technology that encompasses visitor and access management, contact tracing services can scale to support the “at work” employee population and provide immediate escalation of critical events in real time once a case is identified. This is a crucial step in identifying cases before they become a problem among a facility’s occupants.

Self-reporting: Overseeing a workforce as they return to an office environment is a huge undertaking – especially as organizations must protect the other employees from potential exposure to this dangerous disease. Self-reporting through surveys administered via a phone app or online portal can help identify at-risk employees and guide security leaders in issuing stay-at-home orders if certain parameters are met. Employers must consider with the help of legal consultation whether the information being gathered triggers additional privacy laws and regulations. 

Testing: Implementing regular testing procedures, quarantine and follow-up for employees when traveling can be essential in protecting “at work” employees from possible exposure. In fact, a recent study posted on The Lancet claims that evidence-based testing in the workplace decreases the likelihood of an outbreak from 90% to 5%. Having clear policies in place that take into account human resources policies and procedures for remote work functions can set an organization up for success in preventing the spread of disease. 

Mass Communications: With any return-to-work plan, there needs to be policies in place when exposure takes place or illness is identified, which means the ability to connect instantaneously to all parties involved. Mass communications systems using SMS, e-mail or app alerts can deliver the real-time messaging needed when an incident occurs. Lost time can lead to increased exposures, which no organization can afford.

Global, federal and state government mandates for workplaces can be incredibly difficult to monitor and enforce without the aid of technology and an experienced team. RAS Watch’s service leverages a series of well-established processes, best practices and cutting-edge technologies that may be tailored to each individual client needs to streamline this process. With the benefit of experience, we have refined and created a comprehensive practice that will keep your staff and customers as safe as possible. 

Click here to find out more about our remote GSOC-as-a-service offering. 

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